DELIVERY RATES
D'Sol Deco offers complimentary standard courier for all deliveries made in Singapore for purchases above S$300
to one local address on mainland Singapore. For purchases below $300, we will charge a small fee for each item.
The fee is dependent on the size and weight of the item you are purchasing and the delivery fee will be reflected
at the checkout page.
The exception to the delivery fees as described above are as follows:
The exception to the delivery fees as described above are as follows:
1.
Deliveries for bulky items such as consoles which require labour up the stairways will be charged
at an additional SGD$20 per flight of stairs.
2.
We retain the right to replace your order or provide you a refund should space constraints prevent
us from delivering your purchase.
3.
We may make a surcharge for deliveries made to certain locations such as Jurong Island. We will
contact you separately for this.
DELIVERY TIME
The delivery period for each item is stated together with the product details. Generally if an item is in stock,
we can have it delivered to you within 7 working days. If an item is only available by indent, it may take up to
3 months to have it delivered. Once your product is ready for delivery, we will contact you via your contact number
and/ or the email address you have provided us to arrange for a delivery date and time. Private condominium residents
are advised to check with their management before arranging for a delivery time.
If you are buying multiple items from D'Sol Deco with different delivery periods indicated, we will contact you via your contact number and/ or the email address you have provided us to arrange for multiple deliveries or a single delivery when all the items you've bought are ready to be delivered.
We reserve the right to change the delivery date due to unforeseen circumstances such as shipwreck, ship sunk, clearance at harbour and customs and/ or break down of our factory production. In this event, we will contact you again to fix another date of delivery with you.
During holiday seasons and peak periods between October to January, D'Sol Deco expects delivery delays of two weeks or more due to high traffic volumes.
You are advised not to change your delivery date and time once it has been confirmed. In the event that you are unable to be there to receive your purchase, you may assign a substitute to receive the purchase on your behalf. Please contact us at sales66@d-soldeco.com with your order details so that we can better assist you.
If you are buying multiple items from D'Sol Deco with different delivery periods indicated, we will contact you via your contact number and/ or the email address you have provided us to arrange for multiple deliveries or a single delivery when all the items you've bought are ready to be delivered.
We reserve the right to change the delivery date due to unforeseen circumstances such as shipwreck, ship sunk, clearance at harbour and customs and/ or break down of our factory production. In this event, we will contact you again to fix another date of delivery with you.
During holiday seasons and peak periods between October to January, D'Sol Deco expects delivery delays of two weeks or more due to high traffic volumes.
You are advised not to change your delivery date and time once it has been confirmed. In the event that you are unable to be there to receive your purchase, you may assign a substitute to receive the purchase on your behalf. Please contact us at sales66@d-soldeco.com with your order details so that we can better assist you.
Note that we do not deliver on Sundays and Public Holidays.
If we are unable to deliver your purchase, a $100 delivery charge will apply to have your purchase delivered to you
on a separate date and time. This charge is payable before we schedule another delivery date. If you do not wish to
arrange for a second delivery, you may opt to arrange for your purchase to be picked up from our showroom within 7
working days.
ON DELIVERY
Buyers are advised to inspect the purchase on delivery. If your purchase is damaged or faulty, you need to contact us within
7 days of receipt. No claim for replacement can be made after 7 days. Please visit our Refunds Policy should you receive a
damaged or faulty product.
DELIVERY AS-IS
Products will not be replaced because of these conditions:
1.
Natural variations in wood grain, veneer figure, character marks, texture or colour
2.
Prominent evidence of natural characteristics of wood when light finishes are selected
3.
Variations in finish from one piece of furniture to another
4.
Changes in finish surfaces due to exposure to light and/or the natural aging process
5.
Damage, marking or staining of veneer surfaces due to contact with rubber or similar compounds,
damage from sharp objects or imprint from writing instruments, and prolonged exposure to sunlight
6.
Minor surface impactions such as scratches that do not reduce the function of the product will not be
deemed as defects.
SELF COLLECTION
Once your order is placed, we will contact you when your order is ready for self collection.
The collection address will be at:
Block 61 Ubi Road 1
#01-06 Oxley BizHub
Singapore 408727
#01-06 Oxley BizHub
Singapore 408727
INTERNATIONAL DELIVERIES
We make overseas deliveries. Please contact us at sales66@d-soldeco.com for delivery pricing details before making an order.